This policy explains how GEOALERT, Inc. ("we", "us") handles personal data in Mapflow — the web application at app.mapflow.ai, its API and plugins, and the website mapflow.ai.
1. Data we collect
Account data — your name, email address and, if you provide them, your organisation and profile details.
Data from Google Sign-In — if you sign in with Google, see section 3.
Content and Results — images and spatial data you upload, your areas of interest, and the processing results.
Usage and technical data — the models you run, processing history, Credits and Tariff Plan, IP address, browser and device information, and logs.
Payment data — purchase history and billing details. Card data is handled by the payment processor, Stripe, for transaction processing; we do not store card details.
Mapflow Agent transcripts — if you enable Mapflow Agent, your conversations with it are recorded and used for quality assurance and improvement of the service.
2. How we use it
To create and run your account and provide the Platform: processing, storage, team accounts, billing and support.
To keep the Platform secure and to prevent fraud and abuse of the Free Plan, as described in the Terms of Use — for example, by checking email domains, overlapping areas of interest, shared imagery sources, payment details and device or network data.
To send you service messages about your account, processing and Credits.
To send you news and offers about Mapflow and related GEOALERT products. You can unsubscribe at any time.
To improve Mapflow, including reviewing Mapflow Agent transcripts for quality assurance.
We do not sell personal data.
3. Google user data
If you sign in with Google, we receive only your name, email address and profile picture from your Google Account. We do not access any other Google data, such as Gmail, Drive or Contacts.
Use: we use this data only to create your Mapflow account, sign you in and identify you in the Platform. Your email address becomes your account email.
Sharing: we do not sell or transfer Google user data, and we do not share it except with the service providers listed in section 4 that help us run the Platform, or where required by law.
No advertising or AI training: we do not use Google user data for advertising, and we do not use it to develop, improve or train generalised AI or machine-learning models.
Protection and deletion: Google user data is protected and deleted in the same way as your other account data (see section 5 and section 6). You can also remove Mapflow's access at any time in your Google Account settings.
Mapflow's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
4. Sharing
We share personal data only with service providers that process it on our behalf, under contract and only to provide Mapflow:
Knock (Knock Labs, Inc.) — delivery of system messages and product-update emails;
cloud hosting and storage providers that run the Platform;
Stripe (Stripe, Inc.) — payment processing for purchases of Credits and subscriptions.
We may also disclose data when required by law, or to protect the rights and safety of our users and the Company. Mapflow Agent transcripts are never provided to third parties.
5. Security
Data is encrypted in transit (HTTPS/TLS) and stored on access-controlled servers. Only staff who need the data to run and support the Platform can access it.
6. Retention and deletion
We keep your data while your account exists.
You can delete your account at any time in your user profile in the Platform. Your account data, including data received from Google, is then deleted.
When you delete processing data, such as uploaded images or results, it is archived for 72 hours so that it can be restored at your request if it was deleted by mistake. After 72 hours it is deleted permanently.
We may keep payment records for as long as required by tax and accounting law.
7. Your rights and choices
You can access, correct, export or delete your personal data, object to or restrict its processing, and withdraw consent. Most of this is available in your user profile; for anything else, write to help@geoalert.io. To stop product-update emails, use the unsubscribe link in any email or your account settings. If you are in the EU or UK, you may also complain to your local data protection authority.
8. Cookies and analytics
We use cookies that are necessary to keep you signed in and to run the Platform. On mapflow.ai we also use Google Analytics to understand how the website is used. You can block or delete cookies in your browser settings; blocking necessary cookies may stop the Platform from working.
9. Changes
We will publish any update on this page and change the date above. If we change how we use Google user data or make other material changes, we will notify you by email or in the Platform before they take effect.
10. Contact
GEOALERT, Inc.
651 N Broad St, Suite 201, Middletown, DE 19709, USA